Terms & Conditions

Last updated: 10th December 2025

1. Introduction

Welcome to KenkoHomu.com (“we”, “our”, “us”, “KenkoHomu”). These Terms & Conditions (“Terms”) govern your access to and use of our website and the purchase of products from KenkoHomu. By accessing or using our website and/or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or place any orders.

2. Our Company Information & Contact

  • Company Name: KenkoHomu

  • Website: Kenkohomu.com

  • Contact Email: info@kenkohomu.com

  • Registered Address: 27, 28, Shaheed Karnail Singh Nagar, Karnail Singh Nagar Phase-II, Ludhiana, Punjab 141013

If you have any questions or concerns about these Terms, please contact us at the email above.

3. Scope of Services

KenkoHomu operates as an e-commerce store, selling physical products through our website. Our offerings may include but are not limited to health or lifestyle products, wellness items, accessories, or other retail goods.

We reserve the right to modify the list of available products at any time without prior notice. All orders are subject to product availability and acceptance by us.

4. Order, Pricing & Payment

  • When you place an order, you make an offer to purchase the selected products under these Terms. We reserve the right to accept or reject your order at our discretion (e.g. due to unavailability, errors, incorrect pricing, or issues in payment authorization).

  • Prices displayed on our website include any applicable taxes (unless otherwise specified), but may exclude shipping or handling charges. Shipping charges, if any, will be shown at checkout.

  • Payment can be made through the payment methods provided on the website. By making payment, you confirm you are authorized to use the selected payment method.

  • Once payment is processed and we accept your order, a binding contract is formed between you and KenkoHomu.

5. Delivery, Shipping & Risk

  • We will attempt to dispatch your order within the timeframe specified at checkout (or, if no timeframe is specified, within a reasonable time after order acceptance).

  • Delivery times are estimates only. KenkoHomu will not be liable for any delays caused by third-party carriers, customs (if applicable), or other circumstances beyond our control.

  • Risk passes to you as soon as the product is handed over to the courier or shipping agent. Title (ownership) of the products may pass according to applicable law and our payment and shipping terms.

6. Returns, Refunds & Cancellation

  • If you receive damaged, defective or incorrect products, please notify us within 2 days of delivery at our contact email, with details and, where applicable, photographs.

  • We may, at our discretion, offer a replacement, refund, or store credit, depending on the situation, subject to verification of the issue and compliance with our return policy.

  • If you wish to cancel an order before it is dispatched, contact us immediately. Once an order is dispatched, cancellation may not be possible; in such cases, return and refund policies apply.

  • Returns are accepted only for products in original condition — unused, unopened, and in original packaging. You are responsible for any return shipping charges unless otherwise agreed.

7. Use of Website & Acceptable Conduct

By using our website, you agree not to:

  • Use it for any unlawful or fraudulent activity.

  • Attempt to interfere with or disrupt the website operation (e.g. hacking, bots, harmful code).

  • Use false or misleading information when ordering.

  • Violate rights of others, including intellectual property rights.

We may suspend or terminate access to the website, cancel orders, or restrict accounts if these Terms are violated.

8. Intellectual Property

All content on KenkoHomu.com including text, images, graphics, logos, product descriptions is the property of KenkoHomu or licensed to us, and is protected by applicable copyright and trademark laws. You may view or download content for personal, non-commercial use only. Any other use (reproduction, distribution, modification, display) without our prior written consent is prohibited.

9. Disclaimer & Limitation of Liability

  • We strive to provide accurate product descriptions and information. However, we do not guarantee that the website content, product images, descriptions, or other website content are error-free, complete, or up to date.

  • To the maximum extent permitted by law, KenkoHomu disclaims all warranties, whether express or implied (including but not limited to merchantability, fitness for a particular purpose, non-infringement).

  • In no event will KenkoHomu (or its officers, directors, employees or agents) be liable for any indirect, incidental, consequential, punitive or special damages — including loss of profits, data, goodwill or other intangible losses — arising out of or related to your use of the website or purchase of products, even if we have been advised of the possibility of such damages.

  • Our total aggregate liability (for any claim arising from or related to these Terms or your use of the site) will not exceed the amount you have paid to us for the relevant order(s).

10. Changes to Terms & Conditions

We reserve the right to modify, update or revise these Terms at any time, at our sole discretion. Changes will be effective from the date posted on the website. Your continued use of the website or placement of orders after changes are posted constitutes acceptance of the revised Terms.

11. Governing Law & Dispute Resolution

These Terms and any contract formed between you and KenkoHomu are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Ludhiana, Punjab, India.

If any provision of these Terms is found invalid or unenforceable under applicable law, that provision will be struck out or modified to the extent necessary, and the remaining provisions will continue in full force and effect.

12. Contact Information

If you have any questions, concerns, or feedback about these Terms, please contact us at:
Email: info@kenkohomu.com
Address: 27, 28, Shaheed Karnail Singh Nagar, Karnail Singh Nagar Phase-II, Ludhiana, Punjab 141013